Shipping

Shipping

We ship every one of our orders as insured packages straight from our warehouse in Austria to ensure they get to you in the best condition. We ship to almost every country in the world, but currently this excludes China, India, and Russia.

If we receive your order between Monday and Friday before 11:30 a.m. CET, we’ll dispatch it the very same business day, whereas, if we receive it after 11:30 a.m. CET, it’ll be sent out the following business day. Unfortunately, unexpected delays can occur on the courier’s end. However, we’re not able to control this and aren’t able to take responsibility for these longer waits.

Once you’ve placed an order on our website, you generally won’t be able to cancel it. If you have not yet received a shipping confirmation and would like to cancel or change your order, please contact us as soon as possible at help@brunathelabel.com. We will do our best to process your request before your order is shipped, but unfortunately, we cannot guarantee this.

You’ll receive an email with tracking info as soon as your order has been dispatched. If you’ve got any questions or concerns about your delivery order, please reach out to our customer service team, who’ll be happy to help however they can!

Delivery time & cost

Shipping rates will vary depending on where in the world you live. Take a look at the list below, or at checkout, to find your country and the associated shipping cost.

Standard costs
Delivery time
Express costs
Delivery time
Free shipping
Austria
€ 4
1-3 business days
€ 15
1-2 business days
Above € 100
Germany
€ 4
2-5 business days
€ 15
1-2 business days
Above € 100
Switzerland
-
-
CHF 16
2-5 business days
Above CHF 120
Rest of Europe
-
-
€ 9
2-3 business days
Above € 100
United States
-
-
$ 17
2-5 business days
Above $ 120
International
-
-
€ 15
2-5 business days
Above € 100

*Please note: we currently do not ship to China, India & Russia.
*Free delivery for Austria, Germany & Rest of Europe is based on standard shipping.
*1-2 Day Express shipping between working days (Mo-Fr) only. Express orders placed on Fridays will be delivered on Mondays.
*If the value of the order drops below the free shipping amount, due to the return, the usual shipping costs (€4 AT / €4 DE / CHF16 CH / €9 Rest of EU) will be deducted from the refund.

Delivery time & cost

Shipping rates will vary depending on where in the world you live. Take a look at the list below, or at checkout, to find your country and the associated shipping cost.

Austria

Standard costs: € 4

Delivery time: 1-3 business days

Express costs: € 15

Delivery time: 1-2 business days

Free shipping: Above € 100

Germany

Standard costs: € 4

Delivery time: 2-5 business days

Express costs: € 15

Delivery time: 1-2 business days

Free shipping: Above € 100

Switzerland

Standard costs: -

Delivery time: -

Express costs: CHF 16

Delivery time: 2-5 business days

Free shipping: Above CHF 120

Rest of Europe

Standard costs: -

Delivery time: -

Express costs: € 9

Delivery time: 2-3 business days

Free shipping: Above € 100

United States

Standard costs: -

Delivery time: -

Express costs: $ 17

Delivery time: 2-5 business days

Free shipping: Above $ 120

International

Standard costs: -

Delivery time: -

Express costs: € 15

Delivery time: 2-5 business days

Free shipping: Above € 100

*Please note: we currently do not ship to China, India & Russia.
*Free delivery for Austria, Germany & Rest of Europe is based on standard shipping.
*1-2 Day Express shipping between working days (Mo-Fr) only. Express orders placed on Fridays will be delivered on Mondays.
*If the value of the order drops below the free shipping amount, due to the return, the usual shipping costs (€4 AT / €4 DE / CHF16 CH / €9 Rest of EU) will be deducted from the refund.

Duties & taxes

We cover the customs charges and taxes for all deliveries sent out to customers in the EU, as well as Switzerland, the UK, USA, South Korea, South Africa, Canada, and Australia, which means there are no additional fees for delivery to these countries.

Other international orders may be subject to import duties and taxes once they arrive in the destination country. These additional charges can’t be covered or refunded by BRUNA. Since import duties and taxes vary from country to country, we recommend contacting your local customs office for more information before you place your order.

Duties & taxes

We cover the customs charges and taxes for all deliveries sent out to customers in the EU, as well as Switzerland, the UK, USA, South Korea, South Africa, Canada, and Australia, which means there are no additional fees for delivery to these countries.

Other international orders may be subject to import duties and taxes once they arrive in the destination country. These additional charges can’t be covered or refunded by BRUNA. Since import duties and taxes vary from country to country, we recommend contacting your local customs office for more information before you place your order.

Do you have any questions?

If you have any further questions about shipping or otherwise, please contact our Customer Happiness Team. We are happy to help you.

Contact us

Do you have any questions?

If you have any further questions about shipping or otherwise, please contact our Customer Happiness Team. We are happy to help you.

Contact us