All orders are shipped as insured packages from Austria. We (almost) send worldwide, currently excluding Russia and China. Orders received during Monday - Friday before 11.30 a.m. (Central European Time) are dispatched within the same business day and orders received after 11.30 a.m. (Central European Time) will be dispatched the following business day. Please note that unexpected delays may occur of which BRUNA has no control over and is not responsible for.
Orders usually cannot be cancelled after they have been confirmed through our website. If a package is undeliverable, the customer will be held responsible for any return and original shipping charges. Please note that we are not accountable for any orders that have been marked as delivered nor where delivery attempts have been made. We cannot ship to P.O Boxes as generally shipments require a signature on delivery.
You will receive an email with tracking details once your order has been dispatched. Please contact our customer service if you have any questions or concerns about your delivery order.
The shipping rates vary depending on the country we ship to. You can find your country in the list below or at the checkout:
|Standard Costs||Delivery Time||Express Costs||Delivery Time||Free Shipping|
|Austria||€ 4||1-3 business days||€ 15||1-2 business days||Above € 100|
|Germany||€ 4||2-5 business days||€ 15||1-2 business days||Above € 100|
|Switzerland||-||-||CHF 16||2-5 business days||Above CHF 120|
|Rest of Europe||-||-||€ 9||2-3 business days||Above € 100|
|United States||-||-||$ 17||2-5 business days||Above $ 120|
|International||-||-||€ 15||2-5 business days||Above € 100|
*Please note: we currently do not ship to Russia & China.
*Free delivery for Austria, Germany & Rest of Europe is based on standard shipping.
*1-2 Day Express shipping between working days (Mo-Fr) only. Express orders placed on Fridays will be delivered on Mondays.
International orders (shipments outside the EU) may be subject to customs or import duties once the order reaches its destination country. Unfortunately, we do not cover the cost of import duties and taxes and therefore every buyer has to assume responsibility for these potential additional costs. As import duties and taxes vary from country to country, we recommend you to contact your local customs office for more information before placing an order.
Orders can be returned to us within 14 days of receipt. We kindly ask for your understanding that we can only accept returns if they have been returned on time and in accordance with our return policies below.
All you need to register your return is your E-Mail address and order number (you can find this one in your order and shipment confirmation).
For returns from Germany, EU and International:
START YOUR RETURN
For returns from Switzerland *:
START YOUR RETURN
*please note that for returns from Switzerland you need to fill out two forms to register the return, you can do this by completing the registration via the first link and click “confirm” at the end – you will then see a new link where you will get your return label in the end.
You can find detailed information about our return process in our FAQs.
If you have any question, write us an E-Mail to email@example.com
The recipient label on the Return Form is not a prepaid label. Please note that return delivery costs are the responsibility of the customer. BRUNA does not accept unpaid returns and these will be sent back to the customer.
We only accept returns which have been sent within 14 days of receipt of product. Returned pieces of jewellery must be in their original condition: boxes and pouches must be complete and intact, products must be new and unworn, the barcode must be attached. BRUNA will not accept returns of any worn items or which have had their security tags removed. If possible, please use your original shipping packaging.
We cannot accept responsibility for any items that are stolen or lost in transit. To prevent this, we would strongly recommend that you use a secure trackable courier service of your choice (such as FedEx, DHL or UPS) to return your items safely to us. Please make sure that your package is insured, and the original order confirmation is attached. Please note that unidentified returns will be returned to the sender and will not be refunded.
We recommend keeping your receipt until the refund process is completed. Refunds will be made using the payment method originally used when making the purchase. Please note that international customs duties and sales taxes are not refunded (for shipments outside the EU).
We are currently unable to offer exchanges. If you would like to exchange an item, you will need to return the original order for a refund and place a new order.
In the rare occasion that your item is faulty, please contact our customer service to resolve the issue by emailing firstname.lastname@example.org
For returns from Germany we charge 5€ for returns and from Austria 4€ for the return label. For all other EU countries and Switzerland we charge 9€.