We're looking for an experienced customer support manager to oversee and execute our entire customer service including, email, social media, returns management etc.
Customer service via Helpscout
Customer service via Facebook and Instagram (reply to comments + messages)
Proficient in german and english
You are very accurate, customer-oriented and always provide an excellent service
You think problem-solving and solution oriented
You love dealing with people and you are very passionate about this job
You always keep a friendly and helpful manner, no matter what
You are very reliable, flexible, a fast learner and you take responsibility for the result
30h per week with the tendency to full time
You will work in a young, highly ambitious and passionate startup and have the freedom to work remote and independent. You will significantly contribute to our goal on revolutionizing the jewellery industry.
Please include a CV and previous work references in your application. We will only consider applications submitted to firstname.lastname@example.org. Applications via Instagram/Facebook will be deleted and not considered.
100% secure payments
Fast and secure shipping
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