Jobs Customer Service Manager

We're looking for an experienced customer support manager to oversee and execute our entire customer service including, email, social media, returns management etc.

Tasks/Responsibilities:

• Customer service via Helpscout
• Customer service via Facebook and Instagram (reply to comments + messages)
• Returns management
• Reviews management
• Shopify handling

Requirements:

• Proficient in german and english
• You are very accurate, customer-oriented and always provide an excellent service
• You think problem-solving and solution oriented
• You love dealing with people and you are very passionate about this job
• You always keep a friendly and helpful manner, no matter what
• You are very reliable, flexible, a fast learner and you take responsibility for the result
• 30h per week with the tendency to full time
• Start: Immediately

About us:

You will work in a young, highly ambitious and passionate startup and have the freedom to work remote and independent. You will significantly contribute to our goal on revolutionizing the jewellery industry.

Please include a CV and previous work references in your application. We will only consider applications submitted to jobs@brunathelabel.com. Applications via Instagram/Facebook will be deleted and not considered.