1. Start

Register your return via our returns portal. You’ll need your order number (from your order confirmation) and your email address. Enter these and confirm by clicking “Start.

2. Selection

Choose the jewels you want to return and confirm your choice by clicking “Continue.” Please also provide a reason for your return – this helps us to improve our service.

3. Return Label (Optional)

If you would like to use our service, you can generate a return shipping label for €7 after registering your return. You will be redirected to a short form to create your label, which you can then download and print.
Alternatively, you may return your items at any time using a shipping carrier of your choice and at your own expense.

4. Ship Your Package

Attach the shipping label securely in a clearly visible place on your package and drop it off at the specified shipping carrier. Your package will be sent directly to our warehouse in Austria. This is the fastest and safest way to return your item. You have seven days from the date the label is created to drop off your package at a DHL branch.

5. Receive Your Refund

We will reimburse all payments we have received from you without undue delay and no later than 14 days from the day we receive your notice of withdrawal. We may withhold reimbursement until we have received the returned goods or until you have provided proof that you have sent them back - whichever occurs first.

1. Start

Register your return via our returns portal. To do this, you need your order number (you can find this in your order confirmation) and your email address. Enter these and confirm your entry by clicking on "Start."

2. Selection

Select the jewels you want to return and confirm your choice by clicking on the "Continue" button below. Please provide a reason for your return. This helps us to improve and offer you the best possible service.

3. Confirm your shipping method

Please confirm the shipping method and follow the link on the page. Unfortunately, we do not provide a return label.

4. Choose a shipping service provider in your region

You can choose the parcel service provider of your choice. Send your package with the selected partner to the following Austrian address:

LOGSTA GmbH

Am Campus 1, Objekt Beta 6C

Industrial Campus Vienna East

2431 Enzersdorf an der Fischa

Austria

We recommend sending the package insured and with a tracking number to make sure your parcel is secured in case of damage or loss. It also allows you to track your parcel and know exactly when it arrives in our warehouse.

5. Receive Your Refund 

We will reimburse all payments we have received from you without undue delay and no later than 14 days from the day we receive your notice of withdrawal. We may withhold reimbursement until we have received the returned goods or until you have provided proof that you have sent them back - whichever occurs first.

1. Start

Register your return via our returns portal. To do this, you need your order number (you can find this in your order confirmation) and your email address. Enter these and confirm your entry by clicking on "Start."

2. Selection

Select the jewels you want to return and confirm your choice by clicking on the ""Continue"" button below. Please provide a reason for your return. This helps us to improve and offer you the best possible service.

3. Confirm your shipping method

Please confirm the shipping method and follow the link on the page.

4. Extended returns registration

Please enter your order number (with #) and your email address here, and in the next step, select the jewelry you would like to return.

5. Receive your return label & ship your package

After you have downloaded and printed out your return label, you can attach it to the original box and hand it in at a Swiss Post branch. Unfortunately, we are unable to generate a QR code for labels.

Your return is insured and has a tracking link you can follow. You will receive a confirmation from us as soon as your return has arrived and the amount has been refunded.

1. Start

Register your return via our returns portal. To do this, you need your order number (you can find this in your order confirmation) and your email address. Enter these and confirm your entry by clicking on "Start."

2. Selection

Select the jewels you want to return and confirm your choice by clicking on the "Continue" button below. Please provide a reason for your return. This helps us to improve and offer you the best possible service.

3. Confirm your shipping method

Please confirm the shipping method and follow the link on the page.

4. Extended returns registration

Please enter your order number (with #) and your email address here, and in the next step, select the jewelry you would like to return.

5. Receive your return label & ship your package

After you have downloaded and printed out your return label, you can attach it to the original box and hand it in at a Swiss Post branch. Unfortunately, we are unable to generate a QR code for labels.

Your return is insured and has a tracking link you can follow. You will receive a confirmation from us as soon as your return has arrived and the amount has been refunded.

1. Start

Register your return via our returns portal. To do this, you need your order number (you can find this in your order confirmation) and your email address. Enter these and confirm your entry by clicking on "Start."

2. Selection

Select the jewels you want to return and confirm your choice by clicking on the "Continue" button below. Please provide a reason for your return. This helps us to improve and offer you the best possible service.

3. Confirm your shipping method

Please confirm the shipping method and follow the link on the page. Unfortunately, we can not provide a return label.

4. Choose a shipping service provider in your region

For international returns, you can choose the parcel service provider of your choice. Send your package with the selected partner to the following address: 

Logsta GmbH

c/o Bruna Jewellery GmbH

1648 Roseytown Road Suite 400 Greensburg

PA 15601 USA

We recommend sending the package insured and with a tracking number to make sure your parcel is secured in case of damage or loss. It also allows you to track your parcel and know exactly when it arrives in our warehouse.

5. Receive Your Refund

We will reimburse all payments we have received from you without undue delay and no later than 14 days from the day we receive your notice of withdrawal. We may withhold reimbursement until we have received the returned goods or until you have provided proof that you have sent them back - whichever occurs first.

1. Start

Register your return via our returns portal. To do this, you need your order number (you can find this in your order confirmation) and your email address. Enter these and confirm your entry by clicking on "Start."

2. Selection

Select the jewels you want to return and confirm your choice by clicking on the "Continue" button below. Please provide a reason for your return. This helps us to improve and offer you the best possible service.

3. Confirm your shipping method

Please confirm the shipping method and follow the link on the page. Unfortunately, we are not yet able to provide a return label for international returns.

4. Choose a shipping service provider in your region

For international returns, you can choose the parcel service provider of your choice. Send your package with the selected partner to the following address:

LOGSTA GmbH

Am Campus 1, Objekt Beta 6C

Industrial Campus Vienna East

2431 Enzersdorf an der Fischa

Austria

We recommend sending the package insured and with a tracking number to make sure your parcel is secured in case of damage or loss. It also allows you to track your parcel and know exactly when it arrives in our warehouse. Please note: it is important that the customs costs are covered (otherwise, your return may be sent back, as unfortunately, we cannot cover the costs for this). This usually requires a DDP shipment (delivered duty paid) for international returns.

5. Receive your refund

We will reimburse all payments we have received from you without undue delay and no later than 14 days from the day we receive your notice of withdrawal. We may withhold reimbursement until we have received the returned goods or until you have provided proof that you have sent them back - whichever occurs first.