Extended Warranty

Protect your favorite BRUNA pieces for even longer with our Extended Warranty. It adds an additional year of coverage to your existing warranty, so you can enjoy your favorite BRUNA pieces with even more peace of mind.

Extended Warranty

Product repair - If we can't fix it, we'll replace it.
Zero deductible - No hidden fees or deductible when you file a claim.
Friendly support - Enjoy a simple claims process with online support within 24 hours.
Peace of mind - Use your product freely and without worry.

FAQs

Why should I add Extend Product Protection?

Your jewelry piece already comes with our standard warranty. By adding the 1-Year Extended Warranty, you can extend your existing warranty by an additional one year, giving you even more peace of mind and continued protection against covered defects.

What do I need to provide if I file a claim?

Please email us at customercare@brunathelabel.com with a picture, description of the defect, your full name, and/or the order number (found on your order confirmation). We will then carefully examine your request.

What does it cover?

What’s covered:

• Manufacturing defects in materials or workmanship
• Structural issues such as broken clasps, faulty chains, or loose settings due to production flaws
• Discoloration or peeling of vermeil plating (within reasonable signs of normal wear)
• Defective soldering or faulty closures that result from production issues

What’s not covered:

• General wear and tear, including surface scratches, dents, or fading of plating over time
• Tarnishing, especially from exposure to water, sweat, cosmetics, or cleaning agents
• Damage resulting from improper care or storage (including broken chains from pulling, crushed rings, bent earrings)
• Loss, theft, or accidental damage (including dropping or crushing the piece)
• Alterations or repairs performed by third parties
• Damage caused by chemicals, perfume, saltwater, or chlorinated water