RETURN POLICY
RETURN POLICY
We accept returns within 30 days of delivery. To be eligible for a return:
• Items must be unused, with the BRUNA label still attached, and returned with their original packaging (including pouches, boxes, and any cards).
• Earrings must be unworn for hygiene reasons.
• Returns must be shipped from the same country to which they were delivered.
We support responsible consumption
We reserve the right to refuse returns that do not meet these criteria.
Once your return is received and inspected, you will receive a notification from us by email. If your return is approved, a full refund will be processed to your original payment method within 5 to 15 business days, depending on your bank or payment provider.
Shipping your return
Return shipping costs are not covered by BRUNA unless the item is faulty. We strongly recommend using a trackable shipping service to ensure safe delivery. BRUNA is not responsible for return shipments that are lost in transit, so please keep your tracking number until the return is confirmed.
Shipping your return
Return shipping costs are not covered by BRUNA unless the item is faulty. We strongly recommend using a trackable shipping service to ensure safe delivery. BRUNA is not responsible for return shipments that are lost in transit, so please keep your tracking number until the return is confirmed.
Gifts
If you received a BRUNA item as a gift and would like to return it, we can offer store credit once the item is returned in its original condition. Please reach out to our team to get started: customercare@brunathelabel.com
Please note that gift cards are non-refundable and cannot be returned or exchanged for cash.
Gifts
If you received a BRUNA item as a gift and would like to return it, we can offer store credit once the item is returned in its original condition. Please reach out to our team to get started: customercare@brunathelabel.com
Please note that gift cards are non-refundable and cannot be returned or exchanged for cash.
Register your return
RETURNS FROM GERMANY
1. Start
Register your return via our returns portal. You’ll need your order number (from your order confirmation) and your email address. Enter these and confirm by clicking “Start.
2. Selection
Choose the jewels you want to return and confirm your choice by clicking “Continue.” Please also provide a reason for your return – this helps us to improve our service.
3. Return label
When announcing your return in our system, you’ll be offered a paid return label for 7 €. You’ll be redirected to a short form to create your label. After completing it, you can simply download and print your label.
4. Send your parcel
Attach the label securely to your parcel and drop it off with the indicated shipping service provider. The package will be sent directly to our warehouse in Austria. This is the fastest and most secure way to return your order. You have seven days after label creation to drop off your parcel at any DHL location.
5. Receive your refund
Once your return arrives, we aim to process it within 14 working days and refund the amount to your original payment method. You’ll receive a confirmation email as soon as the refund has been issued.
RETURNS FROM AUSTRIA
1. Start
Register your return via our returns portal. To do this, you need your order number (you can find this in your order confirmation) and your email address. Enter these and confirm your entry by clicking on "Start."
2. Selection
Select the jewels you want to return and confirm your choice by clicking on the "Continue" button below. Please provide a reason for your return. This helps us to improve and offer you the best possible service.
3. Confirm your shipping method
Please confirm the shipping method and follow the link on the page. Unfortunately, we do not provide a return label.
4. Choose a shipping service provider in your region
You can choose the parcel service provider of your choice. Send your package with the selected partner to the following Austrian address:
LOGSTA GmbH
Am Campus 1, Objekt Beta 6C
Industrial Campus Vienna East
2431 Enzersdorf an der Fischa
Austria
We recommend sending the package insured and with a tracking number to make sure your parcel is secured in case of damage or loss. It also allows you to track your parcel and know exactly when it arrives in our warehouse. We shall assume no liability for lost or damaged returns.
5. Receive your refund
Once we receive the shipment, we aim to process it within 14 working days and refund you to your original payment method. You will receive a confirmation from us as soon as the amount has been refunded.
RETURNS FROM SWITZERLAND
1. Start
Register your return via our returns portal. To do this, you need your order number (you can find this in your order confirmation) and your email address. Enter these and confirm your entry by clicking on "Start."
2. Selection
Select the jewels you want to return and confirm your choice by clicking on the "Continue" button below. Please provide a reason for your return. This helps us to improve and offer you the best possible service.
3. Confirm your shipping method
Please confirm the shipping method and follow the link on the page.
4. Extended returns registration
Please enter your order number (with #) and your email address here, and in the next step, select the jewelry you would like to return.
5. Receive your return label & ship your package
After you have downloaded and printed out your return label, you can attach it to the original box and hand it in at a Swiss Post branch. Unfortunately, we are unable to generate a QR code for labels. Once we receive the shipment, we aim to process it within 14 working days and refund you to your original payment method. Please note that we automatically deduct the cost of the label from this amount.
Your return is insured and has a tracking link you can follow. You will receive a confirmation from us as soon as your return has arrived and the amount has been refunded.
RETURNS FROM THE UK
1. Start
Register your return via our returns portal. To do this, you need your order number (you can find this in your order confirmation) and your email address. Enter these and confirm your entry by clicking on "Start."
2. Selection
Select the jewels you want to return and confirm your choice by clicking on the "Continue" button below. Please provide a reason for your return. This helps us to improve and offer you the best possible service.
3. Confirm your shipping method
Please confirm the shipping method and follow the link on the page.
4. Extended returns registration
Please enter your order number (with #) and your email address here, and in the next step, select the jewelry you would like to return.
5. Receive your return label & ship your package
After you have downloaded and printed out your return label, you can attach it to the original box and hand it in at an EVRI branch. Unfortunately, we are unable to generate a QR code for labels. Once we receive the shipment, we aim to process it within 14 working days and refund you to your original payment method. Please note that we automatically deduct the cost of the label from this amount.
Your return is insured and has a tracking link you can follow. You will receive a confirmation from us as soon as your return has arrived and the amount has been refunded.
RETURNS FROM THE USA
1. Start
Register your return via our returns portal. To do this, you need your order number (you can find this in your order confirmation) and your email address. Enter these and confirm your entry by clicking on "Start."
2. Selection
Select the jewels you want to return and confirm your choice by clicking on the "Continue" button below. Please provide a reason for your return. This helps us to improve and offer you the best possible service.
3. Confirm your shipping method
Please confirm the shipping method and follow the link on the page. Unfortunately, we can not provide a return label.
4. Choose a shipping service provider in your region
For international returns, you can choose the parcel service provider of your choice. Send your package with the selected partner to the following address:
Logsta GmbH
c/o Bruna Jewellery GmbH
1648 Roseytown Road Suite 400 Greensburg
PA 15601 USA
We recommend sending the package insured and with a tracking number to make sure your parcel is secured in case of damage or loss. It also allows you to track your parcel and know exactly when it arrives in our warehouse. We assume no liability for lost or damaged returns.
5. Receive your refund
Once we receive the shipment, we aim to process it within 14 working days and refund you to your original payment method. You will receive a confirmation from us as soon as the amount has been refunded.
EU & INTERNATIONAL RETURNS
1. Start
Register your return via our returns portal. To do this, you need your order number (you can find this in your order confirmation) and your email address. Enter these and confirm your entry by clicking on "Start."
2. Selection
Select the jewels you want to return and confirm your choice by clicking on the "Continue" button below. Please provide a reason for your return. This helps us to improve and offer you the best possible service.
3. Confirm your shipping method
Please confirm the shipping method and follow the link on the page. Unfortunately, we are not yet able to provide a return label for international returns.
4. Choose a shipping service provider in your region
For international returns, you can choose the parcel service provider of your choice. Send your package with the selected partner to the following address:
LOGSTA GmbH
Am Campus 1, Objekt Beta 6C
Industrial Campus Vienna East
2431 Enzersdorf an der Fischa
Austria
We recommend sending the package insured and with a tracking number to make sure your parcel is secured in case of damage or loss. It also allows you to track your parcel and know exactly when it arrives in our warehouse. We assume no liability for lost or damaged returns. Please note: it is important that the customs costs are covered (otherwise, your return may be sent back, as unfortunately, we cannot cover the costs for this). This usually requires a DDP shipment (delivered duty paid) for international returns.
5. Receive your refund
Once we receive the shipment, we aim to process it within 14 working days and refund you to your original payment method. You will receive a confirmation from us as soon as the amount has been refunded.
