All our orders are packed with love and care in Austria and are dispatched from Monday to Friday within the same business day if you order before 11.30 a.m. (Central European Time). Orders received after 11.30 a.m. (Central European Time) will be dispatched the following business day. Delivery time to Austria is approximately 1 to 3 working days and Germany 2 to 5 working days. European orders take about 5 to 7 working days to arrive. All international orders (2 to 5 working days) as well as orders to Switzerland (2 to 3 working days) will be delivered by DHL Express. During sale events or launches of our new collections there might be a slightly longer processing time.

Import duties and taxes are not included in the product price or shipping cost. Unfortunately, we do not cover the cost and therefore you will be responsible for these. As import duties and taxes vary from country to country, we recommend you to contact your local customs office for more information before placing an order.

If you refuse a shipment, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us.

The shipping rates vary depending on the country we ship to. You can find your country in the list below or at the checkout:

	Standard Costs	Delivery Time	Express Costs	Delivery Time	Free Shipping
Austria	€ 4	1-3 days	€ 15	1 day	Above € 100
Germany	€ 5	2-5 days	€ 15	1 day	Above € 100
Switzerland	-	-	€ 15	2-3 days	Above € 150
Rest of Europe	€ 10	5-7 days	€ 15	2-3 days	Above € 150
International	-	-	€ 15	2-5 days	Above € 150

*Please note: we currently do not ship to Russia, China.
*Free delivery for Austria, Germany & Rest of Europe is based on standard shipping.
*1 Day Express shipping between working days (Mo-Fr) only. Express orders placed on Fridays will be delivered on Mondays.

Once your order has been dispatched, we will provide you with a tracking number which is included in your shipment confirmation email. 

Yes! We do! All our express orders are sent with DHL Express! All International orders (outside of Europe) as well as orders to Switzerland are shipped via DHL Express as a standard.

We are currently unable to offer exchanges. If you would like to exchange an item, you will need to return the original order for a refund and place a new order. Any returned orders must be sent back within 14 days of receipt (European and International deliveries). 

Simply visit our contact page or chat with us directly on the website.

We accept most major credit cards (MasterCard, VISA and American Express), PayPal,Apple Pay and Klarna.

Remember that your jewelry should always be the last thing you put on when you dress up and the first thing you take off when you come home. Contact with lotions, cosmetics or perfumes is generally not good for jewellery items, as the chemicals can speed up the tarnishing process (never spray perfume directly onto your jewellery!). Take off your jewellery while working out, cleaning, gardening, showering, bathing or swimming in chlorinated or salt water. 

Store your jewels in a moisture-free, cool dry place. Humidity, sunlight and heat can cause oxidation, so ideally you should keep your loved items in our jewellery box or soft pouch. And always store them separately to avoid scratches. 

We only use the highest quality, durable materials such as 18k Gold, 925 Sterling Silver, genuine gemstones and naturally grown, organic pearls from the ocean to manufacture your beloved BRUNA jewellery. Please refer to our Materials page for more information on each material.