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L'Été Bubble Letter Set

18k Gold Vermeil

Lagos Necklace

18k Gold Vermeil

Venice Necklace

18k Gold Vermeil

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RETURN POLICY

RETURN POLICY

Why we don’t offer free returns

Together we can become the best version of ourselves

Let's work together to become the best version of ourselves. One step we can take together to reduce our carbon emissions and our waste involves processing fewer returns, which is why we've decided not to offer free returns. Instead, we want to focus on helping you find pieces you really love. If you have any questions about our jewelry, please reach out to our Customer Happiness Team.

We support responsible consumption

Together with our community, we want to support more responsible purchasing decisions. We're not perfect, but we are committed to making better choices that help minimize our environmental and social impact, and we've already made steps in the right direction. With your help, we can continue to support responsible consumption and we hope you come to see your BRUNA purchases as precious pieces to keep and care for.

We understand that not everything you purchase will be the perfect match and that a return can be necessary. If you do wish to return something, you can find all the information and the correct return address here. In case you have questions, don't hesitate to contact us at any time during the process.

We understand that not everything you purchase will be the perfect match and that a return can be necessary. If you do wish to return something, you can find all the information and the correct return address here. In case you have questions, don't hesitate to contact us at any time during the process.

General return policy

You have 30 days from the date you receive your order to return it. The jewelry must be in new, unworn condition with the barcode still attached. We ask you to please use the original packaging for the return and to enclose the boxes and pouches undamaged. Please also make sure that a sender is specified on your return package.

General return policy

You have 30 days from the date you receive your order to return it. The jewelry must be in new, unworn condition with the barcode still attached. We ask you to please use the original packaging for the return and to enclose the boxes and pouches undamaged. Please also make sure that a sender is specified on your return package.

Register your return

RETURNS FROM GERMANY

1. Start

Register your return via our returns portal. To do this, you need your order number (you can find this in your order confirmation) and your email address. Enter these and confirm your entry by clicking on "Start."

2. Selection

Select the jewels you want to return and confirm your choice by clicking on the "Continue" button below. Please provide a reason for your return. This helps us to improve and offer you the best possible service.

3. Confirm your shipping method

Please confirm the shipping method and follow the link on the page. Unfortunately, we cannot provide a return label.

4. Choose a shipping service provider in your region

You can choose the parcel service provider of your choice. Send your package with the selected partner to the following German address: 

Logsta Germany GmbH (Quivo)

Kopernikusstr. 16,

85092 Kösching

Germany

We recommend sending the package insured and with a tracking number to make sure your parcel is secured in case of damage or loss. It also allows you to track your parcel and know exactly when it arrives in our warehouse. We assume no liability for lost or damaged returns.

5. Receive your refund

Once we receive the shipment, we aim to process it within 14 working days and refund you to your original payment method. You will receive a confirmation from us as soon as the amount has been refunded.  

Register your paid return

RETURNS FROM AUSTRIA

1. Start

Register your return via our returns portal. To do this, you need your order number (you can find this in your order confirmation) and your email address. Enter these and confirm your entry by clicking on "Start."

2. Selection

Select the jewels you want to return and confirm your choice by clicking on the "Continue" button below. Please provide a reason for your return. This helps us to improve and offer you the best possible service.

3. Confirm your shipping method

Please confirm the shipping method and follow the link on the page. Unfortunately, we do not provide a return label.

4. Choose a shipping service provider in your region

You can choose the parcel service provider of your choice. Send your package with the selected partner to the following Austrian address:

LOGSTA GmbH

Am Campus 1, Objekt Beta 6C

Industrial Campus Vienna East

2431 Enzersdorf an der Fischa

Austria

We recommend sending the package insured and with a tracking number to make sure your parcel is secured in case of damage or loss. It also allows you to track your parcel and know exactly when it arrives in our warehouse. We shall assume no liability for lost or damaged returns.

5. Receive your refund 

Once we receive the shipment, we aim to process it within 14 working days and refund you to your original payment method. You will receive a confirmation from us as soon as the amount has been refunded.

Register your paid return

RETURNS FROM SWITZERLAND

1. Start

Register your return via our returns portal. To do this, you need your order number (you can find this in your order confirmation) and your email address. Enter these and confirm your entry by clicking on "Start."

2. Selection

Select the jewels you want to return and confirm your choice by clicking on the "Continue" button below. Please provide a reason for your return. This helps us to improve and offer you the best possible service.

3. Confirm your shipping method

Please confirm the shipping method and follow the link on the page.

4. Extended returns registration

Please enter your order number (with #) and your email address here, and in the next step, select the jewelry you would like to return.

5. Receive your return label & ship your package

After you have downloaded and printed out your return label, you can attach it to the original box and hand it in at a Swiss Post branch. Unfortunately, we are unable to generate a QR code for labels. Once we receive the shipment, we aim to process it within 14 working days and refund you to your original payment method. Please note that we automatically deduct the cost of the label from this amount.

Your return is insured and has a tracking link you can follow. You will receive a confirmation from us as soon as your return has arrived and the amount has been refunded.

Register your paid return

RETURNS FROM THE UK

1. Start

Register your return via our returns portal. To do this, you need your order number (you can find this in your order confirmation) and your email address. Enter these and confirm your entry by clicking on "Start."

2. Selection

Select the jewels you want to return and confirm your choice by clicking on the "Continue" button below. Please provide a reason for your return. This helps us to improve and offer you the best possible service.

3. Confirm your shipping method

Please confirm the shipping method and follow the link on the page.

4. Extended returns registration

Please enter your order number (with #) and your email address here, and in the next step, select the jewelry you would like to return.

5. Receive your return label & ship your package

After you have downloaded and printed out your return label, you can attach it to the original box and hand it in at an EVRI branch. Unfortunately, we are unable to generate a QR code for labels. Once we receive the shipment, we aim to process it within 14 working days and refund you to your original payment method. Please note that we automatically deduct the cost of the label from this amount.

Your return is insured and has a tracking link you can follow. You will receive a confirmation from us as soon as your return has arrived and the amount has been refunded.

Register your paid return

RETURNS FROM THE USA

1. Start

Register your return via our returns portal. To do this, you need your order number (you can find this in your order confirmation) and your email address. Enter these and confirm your entry by clicking on "Start."

2. Selection

Select the jewels you want to return and confirm your choice by clicking on the "Continue" button below. Please provide a reason for your return. This helps us to improve and offer you the best possible service.

3. Confirm your shipping method

Please confirm the shipping method and follow the link on the page. Unfortunately, we can not provide a return label.

4. Choose a shipping service provider in your region

For international returns, you can choose the parcel service provider of your choice. Send your package with the selected partner to the following address: 

Logsta GmbH

c/o Bruna Jewellery GmbH

1648 Roseytown Road Suite 400 Greensburg

PA 15601 USA

We recommend sending the package insured and with a tracking number to make sure your parcel is secured in case of damage or loss. It also allows you to track your parcel and know exactly when it arrives in our warehouse. We assume no liability for lost or damaged returns.

5. Receive your refund

Once we receive the shipment, we aim to process it within 14 working days and refund you to your original payment method. You will receive a confirmation from us as soon as the amount has been refunded. 

Register your paid return

EU & INTERNATIONAL RETURNS

1. Start

Register your return via our returns portal. To do this, you need your order number (you can find this in your order confirmation) and your email address. Enter these and confirm your entry by clicking on "Start."

2. Selection

Select the jewels you want to return and confirm your choice by clicking on the "Continue" button below. Please provide a reason for your return. This helps us to improve and offer you the best possible service.

3. Confirm your shipping method

Please confirm the shipping method and follow the link on the page. Unfortunately, we are not yet able to provide a return label for international returns.

4. Choose a shipping service provider in your region

For international returns, you can choose the parcel service provider of your choice. Send your package with the selected partner to the following address:

LOGSTA GmbH

Am Campus 1, Objekt Beta 6C

Industrial Campus Vienna East

2431 Enzersdorf an der Fischa

Austria

We recommend sending the package insured and with a tracking number to make sure your parcel is secured in case of damage or loss. It also allows you to track your parcel and know exactly when it arrives in our warehouse. We assume no liability for lost or damaged returns. Please note: it is important that the customs costs are covered (otherwise, your return may be sent back, as unfortunately, we cannot cover the costs for this). This usually requires a DDP shipment (delivered duty paid) for international returns.

5. Receive your refund

Once we receive the shipment, we aim to process it within 14 working days and refund you to your original payment method. You will receive a confirmation from us as soon as the amount has been refunded.

Register your paid return

Do you have any questions?

If you have any further questions about returns or otherwise, please contact our Customer Happiness Team. We are happy to help you.
Contact us

Do you have any questions?

If you have any further questions about returns or otherwise, please contact our Customer Happiness Team. We are happy to help you.
Contact us