Limited Edition Candles
Luxurious Gift Wrapping
RETURN POLICY
RETURN POLICY
Why we don’t offer free returns
Let's work together to become the best version of ourselves. One step we can take together to reduce our carbon emissions and our waste involves processing fewer returns, which is why we've decided not to offer free returns. Instead, we want to focus on helping you find pieces you really love. If you have any questions about our jewelry, please reach out to our Customer Happiness Team.
Together with our community, we want to support more responsible purchasing decisions. We're not perfect, but we are committed to making better choices that help minimize our environmental and social impact, and we've already made steps in the right direction. With your help, we can continue to support responsible consumption and we hope you come to see your BRUNA purchases as precious pieces to keep and care for.
We understand that not everything you purchase will be the perfect match and that a return can be necessary. If you do wish to return something, you can find all the information and the correct return address here. In case you have questions, don't hesitate to contact us at any time during the process.
We understand that not everything you purchase will be the perfect match and that a return can be necessary. If you do wish to return something, you can find all the information and the correct return address here. In case you have questions, don't hesitate to contact us at any time during the process.
General return policy
You have 30 days from the date you receive your order to return it. The jewelry must be in new, unworn condition with the barcode still attached. We ask you to please use the original packaging for the return and to enclose the boxes and pouches undamaged.
Please put the delivery note back in your returns package. If you no longer have this, you can simply add a handwritten note with the order number and your name clearly stated. This will help us to allocate your return correctly. Please also make sure that a sender is specified on your return package.
General return policy
You have 30 days from the date you receive your order to return it. The jewelry must be in new, unworn condition with the barcode still attached. We ask you to please use the original packaging for the return and to enclose the boxes and pouches undamaged.
Please put the delivery note back in your returns package. If you no longer have this, you can simply add a handwritten note with the order number and your name clearly stated. This will help us to allocate your return correctly. Please also make sure that a sender is specified on your return package.
Register your return
RETURNS FROM GERMANY
1. Start
Register your return via our returns portal. To do this, you need your order number (you can find this in your order confirmation) and your email address. Enter these and confirm your entry by clicking on "Start."
2. Selection
Select the jewels you want to return and confirm your choice by clicking on the "Continue" button below. Please provide a reason for your return. This helps us to improve and offer you the best possible service.
3. Confirm your shipping method
Please confirm the shipping method and follow the link on the page. Unfortunately, we cannot provide a return label.
4. Choose a shipping service provider in your region
You can choose the parcel service provider of your choice. Send your package with the selected partner to the following German address:
Logsta GmbH
c/o Bruna Jewellery GmbH
Bachstraße 2
85406 Zolling
Germany
We recommend sending the package insured and with a tracking number to make sure your parcel is secured in case of damage or loss. It also allows you to track your parcel and know exactly when it arrives in our warehouse. We assume no liability for lost or damaged returns.
5. Receive your refund
Once we receive the shipment, we aim to process it within 7 working days and refund you to your original payment method. You will receive a confirmation from us as soon as the amount has been refunded.
RETURNS FROM AUSTRIA
1. Start
Register your return via our returns portal. To do this, you need your order number (you can find this in your order confirmation) and your email address. Enter these and confirm your entry by clicking on "Start."
2. Selection
Select the jewels you want to return and confirm your choice by clicking on the "Continue" button below. Please provide a reason for your return. This helps us to improve and offer you the best possible service.
3. Confirm your shipping method
Please confirm the shipping method and follow the link on the page. Unfortunately, we do not provide a return label.
4. Choose a shipping service provider in your region
You can choose the parcel service provider of your choice. Send your package with the selected partner to the following Austrian address:
LOGSTA GmbH
Am Campus 1, Objekt Beta 6C
Industrial Campus Vienna East
2431 Enzersdorf an der Fischa
Austria
We recommend sending the package insured and with a tracking number to make sure your parcel is secured in case of damage or loss. It also allows you to track your parcel and know exactly when it arrives in our warehouse. We shall assume no liability for lost or damaged returns.
5. Receive your refund
Once we receive the shipment, we aim to process it within 7 working days and refund you to your original payment method. You will receive a confirmation from us as soon as the amount has been refunded.
RETURNS FROM SWITZERLAND
1. Start
Register your return via our returns portal. To do this, you need your order number (you can find this in your order confirmation) and your email address. Enter these and confirm your entry by clicking on "Start."
2. Selection
Select the jewels you want to return and confirm your choice by clicking on the "Continue" button below. Please provide a reason for your return. This helps us to improve and offer you the best possible service.
3. Confirm your shipping method
Please confirm the shipping method and follow the link on the page.
4. Extended returns registration
Please enter your order number (with #) and your email address here, and in the next step, select the jewelry you would like to return.
5. Receive your return label & ship your package
After you have downloaded and printed out your return label, you can attach it to the original box and hand it in at a Swiss Post branch. Unfortunately, we are unable to generate a QR code for labels. Once we receive the shipment, we aim to process it within 7 working days and refund you to your original payment method. Please note that we automatically deduct the cost of the label from this amount.
Your return is insured and has a tracking link you can follow. You will receive a confirmation from us as soon as your return has arrived and the amount has been refunded.
RETURNS FROM THE UK
1. Start
Register your return via our returns portal. To do this, you need your order number (you can find this in your order confirmation) and your email address. Enter these and confirm your entry by clicking on "Start."
2. Selection
Select the jewels you want to return and confirm your choice by clicking on the "Continue" button below. Please provide a reason for your return. This helps us to improve and offer you the best possible service.
3. Confirm your shipping method
Please confirm the shipping method and follow the link on the page.
4. Extended returns registration
Please enter your order number (with #) and your email address here, and in the next step, select the jewelry you would like to return.
5. Receive your return label & ship your package
After you have downloaded and printed out your return label, you can attach it to the original box and hand it in at an EVRI branch. Unfortunately, we are unable to generate a QR code for labels. Once we receive the shipment, we aim to process it within 7 working days and refund you to your original payment method. Please note that we automatically deduct the cost of the label from this amount.
Your return is insured and has a tracking link you can follow. You will receive a confirmation from us as soon as your return has arrived and the amount has been refunded.
RETURNS FROM THE USA
1. Start
Register your return via our returns portal. To do this, you need your order number (you can find this in your order confirmation) and your email address. Enter these and confirm your entry by clicking on "Start."
2. Selection
Select the jewels you want to return and confirm your choice by clicking on the "Continue" button below. Please provide a reason for your return. This helps us to improve and offer you the best possible service.
3. Confirm your shipping method
Please confirm the shipping method and follow the link on the page. Unfortunately, we can not provide a return label.
4. Choose a shipping service provider in your region
For international returns, you can choose the parcel service provider of your choice. Send your package with the selected partner to the following address:
Logsta GmbH
c/o Bruna Jewellery GmbH
1648 Roseytown Road Suite 400 Greensburg
PA 15601 USA
We recommend sending the package insured and with a tracking number to make sure your parcel is secured in case of damage or loss. It also allows you to track your parcel and know exactly when it arrives in our warehouse. We assume no liability for lost or damaged returns.
5. Receive your refund
Once we receive the shipment, we aim to process it within 7 working days and refund you to your original payment method. You will receive a confirmation from us as soon as the amount has been refunded.
EU & INTERNATIONAL RETURNS
1. Start
Register your return via our returns portal. To do this, you need your order number (you can find this in your order confirmation) and your email address. Enter these and confirm your entry by clicking on "Start."
2. Selection
Select the jewels you want to return and confirm your choice by clicking on the "Continue" button below. Please provide a reason for your return. This helps us to improve and offer you the best possible service.
3. Confirm your shipping method
Please confirm the shipping method and follow the link on the page. Unfortunately, we are not yet able to provide a return label for international returns.
4. Choose a shipping service provider in your region
For international returns, you can choose the parcel service provider of your choice. Send your package with the selected partner to the following address:
LOGSTA GmbH
Am Campus 1, Objekt Beta 6C
Industrial Campus Vienna East
2431 Enzersdorf an der Fischa
Austria
We recommend sending the package insured and with a tracking number to make sure your parcel is secured in case of damage or loss. It also allows you to track your parcel and know exactly when it arrives in our warehouse. We assume no liability for lost or damaged returns. Please note: it is important that the customs costs are covered (otherwise, your return may be sent back, as unfortunately, we cannot cover the costs for this). This usually requires a DDP shipment (delivered duty paid) for international returns.
5. Receive your refund
Once we receive the shipment, we aim to process it within 7 working days and refund you to your original payment method. You will receive a confirmation from us as soon as the amount has been refunded.
