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18k Gold Vermeil

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18k Gold Vermeil

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18k Gold Vermeil

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RETURN POLICY

RETURN POLICY

We accept returns within 30 days of delivery. To be eligible for a return:

• Items must be unused, with the BRUNA label still attached, and returned with their original packaging (including pouches, boxes, and any cards).
• Earrings must be unworn for hygiene reasons.
• Returns must be shipped from the same country to which they were delivered.

We support responsible consumption

We reserve the right to refuse returns that do not meet these criteria.

Once your return is received and inspected, you will receive a notification from us by email. If your return is approved, a full refund will be processed to your original payment method within 5 to 15 business days, depending on your bank or payment provider.

Shipping your return

Return shipping costs are not covered by BRUNA unless the item is faulty. We strongly recommend using a trackable shipping service to ensure safe delivery. BRUNA is not responsible for return shipments that are lost in transit, so please keep your tracking number until the return is confirmed.

Shipping your return

Return shipping costs are not covered by BRUNA unless the item is faulty. We strongly recommend using a trackable shipping service to ensure safe delivery. BRUNA is not responsible for return shipments that are lost in transit, so please keep your tracking number until the return is confirmed.

Gifts

If you received a BRUNA item as a gift and would like to return it, we can offer store credit once the item is returned in its original condition. Please reach out to our team to get started: customercare@brunathelabel.com

Please note that gift cards are non-refundable and cannot be returned or exchanged for cash.

Gifts

If you received a BRUNA item as a gift and would like to return it, we can offer store credit once the item is returned in its original condition. Please reach out to our team to get started: customercare@brunathelabel.com

Please note that gift cards are non-refundable and cannot be returned or exchanged for cash.

Register your return

RETURNS FROM GERMANY

1. Start

Register your return via our returns portal. To do this, you need your order number (you can find this in your order confirmation) and your email address. Enter these and confirm your entry by clicking on "Start."

2. Selection

Select the jewels you want to return and confirm your choice by clicking on the "Continue" button below. Please provide a reason for your return. This helps us to improve and offer you the best possible service.

3. Confirm your shipping method

Please confirm the shipping method and follow the link on the page. Unfortunately, we cannot provide a return label.

4. Choose a shipping service provider in your region

You can choose the parcel service provider of your choice. Send your package with the selected partner to the following German address: 

Logsta Germany GmbH (Quivo)

Kopernikusstr. 16,

85092 Kösching

Germany

We recommend sending the package insured and with a tracking number to make sure your parcel is secured in case of damage or loss. It also allows you to track your parcel and know exactly when it arrives in our warehouse. We assume no liability for lost or damaged returns.

5. Receive your refund

Once we receive the shipment, we aim to process it within 14 working days and refund you to your original payment method. You will receive a confirmation from us as soon as the amount has been refunded.  

Register your paid return

RETURNS FROM AUSTRIA

1. Start

Register your return via our returns portal. To do this, you need your order number (you can find this in your order confirmation) and your email address. Enter these and confirm your entry by clicking on "Start."

2. Selection

Select the jewels you want to return and confirm your choice by clicking on the "Continue" button below. Please provide a reason for your return. This helps us to improve and offer you the best possible service.

3. Confirm your shipping method

Please confirm the shipping method and follow the link on the page. Unfortunately, we do not provide a return label.

4. Choose a shipping service provider in your region

You can choose the parcel service provider of your choice. Send your package with the selected partner to the following Austrian address:

LOGSTA GmbH

Am Campus 1, Objekt Beta 6C

Industrial Campus Vienna East

2431 Enzersdorf an der Fischa

Austria

We recommend sending the package insured and with a tracking number to make sure your parcel is secured in case of damage or loss. It also allows you to track your parcel and know exactly when it arrives in our warehouse. We shall assume no liability for lost or damaged returns.

5. Receive your refund 

Once we receive the shipment, we aim to process it within 14 working days and refund you to your original payment method. You will receive a confirmation from us as soon as the amount has been refunded.

Register your paid return

RETURNS FROM SWITZERLAND

1. Start

Register your return via our returns portal. To do this, you need your order number (you can find this in your order confirmation) and your email address. Enter these and confirm your entry by clicking on "Start."

2. Selection

Select the jewels you want to return and confirm your choice by clicking on the "Continue" button below. Please provide a reason for your return. This helps us to improve and offer you the best possible service.

3. Confirm your shipping method

Please confirm the shipping method and follow the link on the page.

4. Extended returns registration

Please enter your order number (with #) and your email address here, and in the next step, select the jewelry you would like to return.

5. Receive your return label & ship your package

After you have downloaded and printed out your return label, you can attach it to the original box and hand it in at a Swiss Post branch. Unfortunately, we are unable to generate a QR code for labels. Once we receive the shipment, we aim to process it within 14 working days and refund you to your original payment method. Please note that we automatically deduct the cost of the label from this amount.

Your return is insured and has a tracking link you can follow. You will receive a confirmation from us as soon as your return has arrived and the amount has been refunded.

Register your paid return

RETURNS FROM THE UK

1. Start

Register your return via our returns portal. To do this, you need your order number (you can find this in your order confirmation) and your email address. Enter these and confirm your entry by clicking on "Start."

2. Selection

Select the jewels you want to return and confirm your choice by clicking on the "Continue" button below. Please provide a reason for your return. This helps us to improve and offer you the best possible service.

3. Confirm your shipping method

Please confirm the shipping method and follow the link on the page.

4. Extended returns registration

Please enter your order number (with #) and your email address here, and in the next step, select the jewelry you would like to return.

5. Receive your return label & ship your package

After you have downloaded and printed out your return label, you can attach it to the original box and hand it in at an EVRI branch. Unfortunately, we are unable to generate a QR code for labels. Once we receive the shipment, we aim to process it within 14 working days and refund you to your original payment method. Please note that we automatically deduct the cost of the label from this amount.

Your return is insured and has a tracking link you can follow. You will receive a confirmation from us as soon as your return has arrived and the amount has been refunded.

Register your paid return

RETURNS FROM THE USA

1. Start

Register your return via our returns portal. To do this, you need your order number (you can find this in your order confirmation) and your email address. Enter these and confirm your entry by clicking on "Start."

2. Selection

Select the jewels you want to return and confirm your choice by clicking on the "Continue" button below. Please provide a reason for your return. This helps us to improve and offer you the best possible service.

3. Confirm your shipping method

Please confirm the shipping method and follow the link on the page. Unfortunately, we can not provide a return label.

4. Choose a shipping service provider in your region

For international returns, you can choose the parcel service provider of your choice. Send your package with the selected partner to the following address: 

Logsta GmbH

c/o Bruna Jewellery GmbH

1648 Roseytown Road Suite 400 Greensburg

PA 15601 USA

We recommend sending the package insured and with a tracking number to make sure your parcel is secured in case of damage or loss. It also allows you to track your parcel and know exactly when it arrives in our warehouse. We assume no liability for lost or damaged returns.

5. Receive your refund

Once we receive the shipment, we aim to process it within 14 working days and refund you to your original payment method. You will receive a confirmation from us as soon as the amount has been refunded. 

Register your paid return

EU & INTERNATIONAL RETURNS

1. Start

Register your return via our returns portal. To do this, you need your order number (you can find this in your order confirmation) and your email address. Enter these and confirm your entry by clicking on "Start."

2. Selection

Select the jewels you want to return and confirm your choice by clicking on the "Continue" button below. Please provide a reason for your return. This helps us to improve and offer you the best possible service.

3. Confirm your shipping method

Please confirm the shipping method and follow the link on the page. Unfortunately, we are not yet able to provide a return label for international returns.

4. Choose a shipping service provider in your region

For international returns, you can choose the parcel service provider of your choice. Send your package with the selected partner to the following address:

LOGSTA GmbH

Am Campus 1, Objekt Beta 6C

Industrial Campus Vienna East

2431 Enzersdorf an der Fischa

Austria

We recommend sending the package insured and with a tracking number to make sure your parcel is secured in case of damage or loss. It also allows you to track your parcel and know exactly when it arrives in our warehouse. We assume no liability for lost or damaged returns. Please note: it is important that the customs costs are covered (otherwise, your return may be sent back, as unfortunately, we cannot cover the costs for this). This usually requires a DDP shipment (delivered duty paid) for international returns.

5. Receive your refund

Once we receive the shipment, we aim to process it within 14 working days and refund you to your original payment method. You will receive a confirmation from us as soon as the amount has been refunded.

Register your paid return

Do you have any questions?

If you have any further questions about returns or otherwise, please contact our Customer Happiness Team. We are happy to help you.
Contact us

Do you have any questions?

If you have any further questions about returns or otherwise, please contact our Customer Happiness Team. We are happy to help you.
Contact us