Limited Edition Candles
Luxurious Gift Wrapping
Shipping
Shipping
Every order is shipped as an insured package straight from our warehouse in Austria to ensure it arrives in the best condition. We currently ship to almost every country in the world, but regret that we cannot ship to China, India, or Russia at this time.
If you place an order between Monday and Friday before 11:30 a.m. CET, we’ll dispatch it the very same business day, whereas if you place an order after 11:30 a.m. CET, it will be sent out the following business day. Unfortunately, unexpected delays can always occur on the part of our delivery partners and BRUNA does not take responsibility for longer delivery times.
Once an order has been placed on our website, we are usually unable to cancel it or make changes. If you have not yet received a shipping confirmation and would like to cancel or make changes to your order, please contact us as quickly as possible at help@brunathelabel.com. We will do our best to process your request before your order is shipped, but unfortunately can't guarantee this will be possible in all cases.
As soon as your order has been dispatched, you’ll receive an email with tracking information. If you have any questions or concerns about your order, please reach out to our Customer Happiness team.
Delivery times & standard costs
Shipping costs will vary depending on the destination and are calculated at checkout. You can also view the list below for shipping costs and estimated delivery times per country.
*Please note: we currently do not ship to China, India & Russia.
*Free delivery for Austria, Germany & Rest of Europe is based on standard shipping.
*1-2 day express shipping is available between Monday and Friday. Any express orders placed on Friday will be delivered the following Monday.
*If the value of the order drops below the free shipping amount, due to the return, the usual shipping costs (€4 AT / €4 DE / CHF16 CH / €9 Rest of EU) will be deducted from the refund.
Delivery times & standard costs
Shipping costs will vary depending on the destination and are calculated at checkout. You can also view the list below for shipping costs and estimated delivery times per country.
Austria
Standard costs: € 4
Delivery time: 1-3 business days
Express costs: € 15
Delivery time: 1-2 business days
Free shipping: Above € 100
Germany
Standard costs: € 4
Delivery time: 2-5 business days
Express costs: € 15
Delivery time: 1-2 business days
Free shipping: Above € 100
Switzerland
Standard costs: -
Delivery time: -
Express costs: CHF 16
Delivery time: 2-5 business days
Free shipping: Above CHF 120
Rest of Europe
Standard costs: € 8
Delivery time: -
Express costs: € 15
Delivery time: 2-3 business days
Free shipping: Above € 100
United Kingdom
Standard costs: £14
Delivery time: 3-6 business days
Express costs:
Delivery time:
Free shipping: Above £85
United States
Standard costs: -
Delivery time: -
Express costs: $ 17
Delivery time: 2-5 business days
Free shipping: Above $ 120
International
Standard costs: -
Delivery time: -
Express costs: € 15
Delivery time: 2-5 business days
Free shipping: Above € 150
*Please note: we currently do not ship to China, India & Russia.
*Free delivery for Austria, Germany & Rest of Europe is based on standard shipping.
*1-2 day express shipping is available between Monday and Friday. Any express orders placed on Friday will be delivered the following Monday.
*If the value of the order drops below the free shipping amount, due to the return, the usual shipping costs (€4 AT / €4 DE / CHF16 CH / €9 Rest of EU) will be deducted from the refund.
Duties & taxes
BRUNA covers the customs charges and taxes for all deliveries dispatched to customers in the EU, as well as Switzerland, Norway, the UK, USA, South Korea, South Africa, Canada, and Australia, which means there are no additional fees for delivery to these countries.
Other international orders may be subject to import duties and taxes once they arrive in the destination country. These additional charges can’t be covered or refunded by BRUNA. Since import duties and taxes vary from country to country, we recommend contacting your local customs office for more information before you place your order.
Duties & taxes
BRUNA covers the customs charges and taxes for all deliveries dispatched to customers in the EU, as well as Switzerland, the UK, USA, South Korea, South Africa, Canada, and Australia, which means there are no additional fees for delivery to these countries.
Other international orders may be subject to import duties and taxes once they arrive in the destination country. These additional charges can’t be covered or refunded by BRUNA. Since import duties and taxes vary from country to country, we recommend contacting your local customs office for more information before you place your order.
