We ship every one of our orders as insured packages straight from our warehouse in Austria to ensure they get to you in the best condition. We ship to almost every country in the world, but currently this excludes China, India, and Russia.

If we receive your order between Monday and Friday before 11:30 a.m. CET, we’ll dispatch it the very same business day, whereas, if we receive it after 11:30 a.m. CET, it’ll be sent out the following business day. Unfortunately, unexpected delays can occur on the courier’s end. However, we’re not able to control this and aren’t able to take responsibility for these longer waits.

Once you’ve placed an order on our website, you generally won’t be able to cancel it. If you have not yet received a shipping confirmation and would like to cancel or change your order, please contact us as soon as possible at help@brunathelabel.com. We will do our best to process your request before your order is shipped, but unfortunately, we cannot guarantee this.

You’ll receive an email with tracking info as soon as your order has been dispatched. If you’ve got any questions or concerns about your delivery order, please reach out to our customer service team, who’ll be happy to help however they can!