Limited Edition Candles
Luxurious Gift Wrapping
Shipping
All orders are shipped as insured packages from Austria. We (almost) send worldwide, currently excluding China, India and Russia. Orders received during Monday - Friday before 11.30 a.m. (Central European Time) are dispatched within the same business day and orders received after 11.30 a.m. (Central European Time) will be dispatched the following business day. Please note that unexpected delays may occur of which BRUNA has no control over and is not responsible for.
Orders usually cannot be cancelled after they have been confirmed through our website. If a package is undeliverable, the customer will be held responsible for any return and original shipping charges. Please note that we are not accountable for any orders that have been marked as delivered nor where delivery attempts have been made. We cannot ship to P.O Boxes as generally shipments require a signature on delivery.
You will receive an email with tracking details once your order has been dispatched. Please contact our customer service if you have any questions or concerns about your delivery order.
The shipping rates vary depending on the country we ship to. You can find your country in the list below or at the checkout:
| Standard Costs | Delivery Time | Express Costs | Delivery Time | Free Shipping | |
|---|---|---|---|---|---|
| Austria | € 4 | 1-3 business days | € 15 | 1-2 business days | Above € 100 |
| Germany | € 4 | 2-5 business days | € 15 | 1-2 business days | Above € 100 |
| Switzerland | - | - | CHF 16 | 2-5 business days | Above CHF 120 |
| Rest of Europe | - | - | € 9 | 2-3 business days | Above € 100 |
| United States | - | - | $ 17 | 2-5 business days | Above $ 120 |
| International | - | - | € 15 | 2-5 business days | Above € 100 |
*Please note: we currently do not ship to China, India & Russia.
*Free delivery for Austria, Germany & Rest of Europe is based on standard shipping.
*1-2 Day Express shipping between working days (Mo-Fr) only. Express orders placed on Fridays will be delivered on Mondays.
*If the value of the order drops below the free shipping amount, due to the return, the usual shipping costs (€4 AT / €4 DE / CHF16 CH / €9 Rest of EU) will be deducted from the refund.
For orders to the European Union as well as Switzerland, UK, USA, South Korea, South Africa, Canada and Australia, we will cover the customs charges and taxes, which means there are no additional fees here.
Other international orders may be subject to import duties and taxes once the order reaches its destination country. These potential additional charges are not covered or refunded by BRUNA. Since import duties and taxes vary from country to country, we recommend that you contact your local customs office for more information before placing your order.
